Public Complaints


Kaiboi Technical Training Institute recognises an individual's right to make a complaint about the conduct of Institute operations, services, staff, students, or people associated with the Institute or using Institute facilities, where that individual's interests appear to have been adversely and unjustifiably impacted by such conduct.

The Institute encourages an organisational culture that responds to such complaints in an open and constructive manner, and in accordance with principles of procedural fairness.

The Institute is committed to the maintenance and improvement of a system of complaints management which facilitates good administration and a safe and cooperative environment for work and learning.

The objective of the complaints process is to provide administrative procedures by which complaints can be resolved expeditiously, via the best applicable means, and at the local level where possible.

The objective of a resolution under the complaints process is to assure a fair process, but not necessarily a specific outcome.

The effectiveness of this policy relies upon the cooperation of all parties to a complaint.

On receipt of your complaint, public complaints standing committee office will register your complaint and acknowledge its receipt within 2 working days.

The written complaint should be signed, dated and sent to the Chairman, public complaints standing committee P.O BOX 937 ELDORET POSTAL CODE 30100.

Or e-mail complaints @

You can download the complaints form from the download section.